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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert.

Professional speaker and New York Times bestselling author, Shep Hyken shares a tip to help you deliver an Amazing customer service experience. Today’s tip is...

The importance of training for customer service.

In sports, repetitive training creates memory that is put into action during the game. For example, a tennis pro will practice a particular shot, from a particular place on the court, thousands of times. Once in the game, when the pro is given the opportunity to take that shot, muscle memory takes over and the shot is executed.

This is also possible in delivering amazing customer service. Take a look at many of the top customer service providers in the world and note that they all have a system. They mix skills training with technology to enhance the customer experience. For lack of a better term, it is scripted. Not the spoken words, but the system. Even a system can help create a warm experience, help humanize and make the norm seem special or spontaneous.

Yet remember that no matter how good the system is, the people working and practicing the system must still have the right attitude when dealing directly with the customer. The best system in the world won’t make up for an employee with a bad attitude.

To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees.

For information about customer service training go to http://www.TheCustomerFocus.com.

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