10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

This is our first vlog, in which Charlie - our Features Editor - shares some of his favourite ideas for how contact centres can reduce Average Handling Time (AHT).

Many of these ideas originate from his popular Call Centre Helper article: How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT).

You can find out more about this article here: https://www.callcentrehelper.com/safe...

For more articles regarding the individual tips presented in this video, which are a little more in-depth, check out the following:

Signposting: https://www.callcentrehelper.com/sign...

Call Routing: https://www.callcentrehelper.com/the-...

Lower Attrition: https://www.callcentrehelper.com/top-...

Abbreviations: https://www.callcentrehelper.com/call...

Agent Tricks: https://www.callcentrehelper.com/7-tr...

For more content from us at Call Centre Helper, check out:

Our Website: https://www.callcentrehelper.com
Our Upcoming Webinars: https://www.callcentrehelper.com/webi...
Our Podcast: https://www.callcentrehelper.com/podc...