Скачать или смотреть Is AI Explainability Possible?

While some companies think true AI can’t be explained, Empathy believes both retailers and customers have the right to understand why they’re seeing what they’re seeing. For retailers, explainable AI leads to better decision making and customer understanding. For shoppers, it builds greater trust with the brand and improves the shopping experience.

Add to that the legal and regulatory requirements retailers need to follow, and understanding why your AI is doing what it’s doing has never been more important.

The quest for AI explainability isn't just about compliance, it's about building the future of shopping.

Jump to what interests you most:

0:28 - Introduction
1:49 - Can AI be explained?
4:02 - AI explainability means different things to different people
7:17 - AI explainability from a legal perspective
12:25 - How AI explainability can help merchants
16:15 - Explainability in creating and developing AI
22:23 - What explainability means to customers
23:51 - Example of designing an explainable AI experience
26:51 - Closing thoughts and questions

And here’s a look at the top five takeaways from this session:

1. If AI cannot be explained, then AI cannot be accountable. And if it’s not accountable, we must ask ourselves – is it legal? Is it ethical?
2. Explainability starts with consent integrity.
3. Understanding how AI affects your ecommerce store is key for applying your business strategy through tooling.
4. The entire design and development process has to make explainability a priority.
5. Customer experiences must provide transparency, in order to create trust.

Let us know your thoughts in the comments!

#AI #Explainability #ecommerce