Back to the Future: What will contact centre planning look like in 5 years?

Описание к видео Back to the Future: What will contact centre planning look like in 5 years?

Changes in the contact centre industry, such as customers and employees' increasing use of digital channels or high work-life balance expectations, mean that workforce management needs to support customers and employees more innovatively than ever.
This webinar provides a framework for creative workforce management solutions to meet the challenges of contact centres today and in the future.

View the presentation here: https://emails.ccmg.org.za/202405-nic...

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