Скачать или смотреть ServiceNow incident management - Reporting an SAP error using the self-service portal

See how you can conveniently report errors directly from SAP using STA Ticket System and the self-service customer portal of ServiceNow.

The process can be triggered directly from the SAP UI and our add-on automatically generates and downloads important attachments as a screenshot, authorization report and a PDF containing all information of the SAP user, system, running program, screen field contents etc.

As the last step, it automatically opens the service portal of ServiceNow and the temporary directory with the attachments.

This allows SAP end users to conveniently report errors using your existing support processes without the need to change how your IT service desk works.

For more information, visit https://sta-technologies.com