Скачать или смотреть AI & Automation in Retail | April 7th, 2022.

The wholesale and retail trade sector is the largest private-sector employer in the EU. However, many retail workers are often employed under precarious work conditions. The digitalisation of the retail sector has advanced rapidly as the result of the COVID-19 pandemic. Retail firms invest in new technology aiming to achieve a greater productivity while reducing costs. For many workers, digitalisation brings potential benefits too such as greater flexibility in the timing and location of work. However, the use of AI and automation bring new challenges to the workplace. Task allocation, scheduling and predictive systems often involve extensive gathering of data that leads to the increasing worker surveillance and monitoring.

Therefore, the digital transformation in retail needs to include workers’ perspective. At the joined online event by the Competence Centre Future of Work by the Friedrich Ebert Stiftung and UNI Europa of the report “Artificial Intelligence and Automation in Retail. Benefits, challenges, and implications (a union perspective) “we discussed benefits, challenges, and implications of artificial Intelligence and automation in retail. The event took place on April 7, 2022.

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