PL-ai-N Speak: Converging eCommerce Operations with Customer Experience

Join us next week on the PL-ai-N Speak podcast as we welcome Mike Wu, Senior Director of Ecommerce and Customer Experience at Monos.com.

Based in Vancouver, British Columbia, Mike is a seasoned leader known for his ability to simplify complex systems, connect the dots across various business operations, and foster growth in both technology and people.

With nearly a decade of experience in roles ranging from Director of Customer Happiness to Senior Director overseeing Monos' global ecommerce operations, Mike brings a unique perspective to customer service excellence.

At Monos, he leads efforts to balance conversion and creativity, influence customer behavior, and create seamless, memorable interactions that elevate the customer experience to the level of five-star hospitality.

In this episode, Mike will share his insights on leveraging AI to enhance customer service, his strategies for nurturing high-performing teams, and how Monos is setting new standards in delivering exceptional customer experiences with their premium luggage products.

Whether you're passionate about ecommerce, customer experience, or the intersection of technology and human touch, this conversation is not to be missed.

Tune in to hear how Mike's vision and leadership are shaping the future of customer service at Monos.com.