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⚠️ “Error in Fetching Receipt Data” – Full Solution in DOP Finacle / IT 2.0

This video explains the 100% working solution for the common error seen while trying to open or print a receipt in DOP Finacle / Counter Module / IT 2.0, which says:
❌ “Error in fetching receipt data” or
❌ “Receipt data not available”

✅ In This Video, You Will Learn:

✔ Why this error occurs?
✔ Solution for both Counter PA & Supervisor
✔ How to re-fetch failed receipt from HPR/CRDACM
✔ How to re-generate receipt using CYCTR / HFINRPT / CMRC
✔ How to check if transaction is posted or pending
✔ How to verify in LOT / Ledger / GL Report
✔ When to use VERIFY (Checker) / Cancel / Modify option
✔ When to raise CPC ticket for unresolved cases

💡 Common Reasons for This Error:

Network or server delay while saving receipt

User closed window before receipt was generated

Transaction saved but receipt number not created

Session timeout in IT 2.0 or Finacle

Incomplete submission by Maker / Checker

Receipt data not synced to server

👥 Useful For:

✔ Postal Assistants (PA / SA)
✔ BPM / ABPM / SPM
✔ CPC / IT 2.0 Staff
✔ Finacle / Counter Training Learners
✔ All Post Office Employees
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