Скачать или смотреть Christian, Group Operations Director, St. Pancras Hotel Group, London

Christian Kaberg SJS, Group Operations Director at St Pancras Hotels Group Limited, joins me from London.

Key takeaways:
-3 very unique hotels.
-Historical 60%-70% weekday business travel with the rest tourist, on the weekends it flips.
-Of the 3 hotels, 2 remain closed, with 1 providing free stay for emergency workers.
-Remaining open property has contact-free check-in.
-Selling all 3 properties but moving bookers to the 1 remaining open--with very positive feedback.
-Tactics being used...targeting through metasearch and combing corporate accounts, and a focus on stay-cations from the local market.
-Advice for hotelier? Don't bury your head in the sand. Focus on your hotel's strength. Encouragement and open communication. Look at your CRMs and maintain contact.

Host: Jason Emanis,
  / jasonemanis  

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