Скачать или смотреть How to integrate chatbots with CCaaS platforms (Nice, Genesys, Amazon Connect) using PTSM BYOB

With the power of Proxy Tunnel Service Manager (PTSM), businesses can effortlessly customize their call center operations to support the social channels and AI bots of their choice.
In this demo, a customer interacts with a Rasa chatbot integrated through a digital chat channel on the NICE CXone platform, made possible by PTSM's automated integration. This showcases the "Bring Your Own Bot" functionality of PTSM, enabling smooth customer service experiences with Rasa’s intelligent self-service capabilities.

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