Скачать или смотреть What to Do When Logic Doesn’t Work on a Crisis Call (AVA Explained)

A volatile call can flip from calm to chaos in seconds.

When commands and logic stop working, how do you help someone calm down without using force?

In this video, retired police lieutenant and certified CIT trainer Troy Siewert breaks down a simple, field-tested approach called The AVA Process:

Acknowledge → Validate → Ask.

It is a practical communication tool built for patrol officers who face mental-health crisis calls every day and want safer, smoother outcomes.

You will learn how to:
• Acknowledge what the person is experiencing so they know you are listening.
• Validate to lower resistance and build cooperation.
• Ask open-ended questions that shift tension into conversation.

Most officers have felt that frustration when someone is agitated, will not listen, and every command only makes things worse.

The AVA Process gives you a way to stay in control through calm communication rather than confrontation.

It is real-world crisis intervention training designed to strengthen officer safety and reduce the risk of escalation on any de-escalation call.
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Disclaimer:
This video is for training and informational purposes only.
Always follow your department’s policies, procedures, and legal requirements.
Officer safety must remain the top priority.
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