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This video provides a practical guide on how to resolve booking issues on Airbnb, whether you're having trouble reserving a listing, experiencing technical problems, or dealing with concerns after a booking is confirmed. Airbnb offers multiple support channels, including host messaging, the Resolution Center, and customer support—all designed to help guests and hosts resolve problems quickly and fairly.

If you're encountering an issue while trying to book a property, the first step is to reach out directly to the host. To do this, go to the listing page and scroll down until you see the "Meet your host" section. Click on the “Message Host” button to open a conversation window. From there, you can describe the issue you're facing—such as an error message, calendar availability, or a booking restriction—and the host may be able to resolve it or provide more context.

If the issue occurs after a booking has been confirmed, such as a cancellation, payment dispute, or property-related concern, Airbnb recommends first trying to resolve it directly with the host using the platform's messaging system. Clear communication can often solve most problems without the need for escalation.

For more complex or unresolved issues, you can use Airbnb’s Resolution Center at [https://www.airbnb.com/resolutions](https://www.airbnb.com/resolutions). This feature allows you to request or send money, report problems, and escalate disputes. You'll need to select the reservation in question, describe the issue, upload any supporting evidence, and submit your case for review.

If the Resolution Center doesn’t address your issue or you need urgent assistance, you can contact Airbnb Support directly through the Help section of the app or website. Airbnb offers live chat, phone support in certain regions, and help articles for troubleshooting common problems.

Timestamps:
0:00 Introduction
0:10 Contacting the host directly
0:50 Using the Airbnb Resolution Center
0:56 Contacting Airbnb Support
1:00 Conclusion

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