Скачать или смотреть A Deep Dive into the Lightspeed Parts Department Webinar

Discover how to turn your parts department into a profit center with Lightspeed’s powerful tools and best practices. This webinar will guide you through essential features to help you manage inventory effectively, enhance customer service, and boost profitability.

Topics include:

Parts Locator: Quickly find backordered or discontinued parts with ease.
Automated Restocking Tools: Maintain optimal stock levels and streamline reordering processes.
Mobile Barcode Scanning: Simplify inventory counts and stocking with Lightspeed Mobile App integration.
Serialized Parts Tracking: Ensure accurate sales and warranty management for serialized items.
Customer Communications: Utilize TextMarketing to communicate parts promotional messages with your customers

Recorded March 12, 2025
Transcript Summary:
The webinar explores the Lightspeed Parts Department module and how dealerships can use it to boost efficiency and profits. It provides a guided walkthrough of essential and advanced parts module features.

Key Topics Covered:

Serialized Parts & Parts Kits

Serialized Parts allow unique tracking (e.g., warranty, service eligibility) directly from the parts counter rather than through major unit inventory.

Parts Kits combine multiple SKUs (like pistons, rings, gaskets) into a single part number to streamline invoicing and improve upselling opportunities.

Warehouse, Dealer & Store Locator

This tool identifies part availability across warehouses, sister stores, or other Lightspeed dealers, helping avoid missed sales and reduce obsolete inventory.

Reorder Points & Buying Guide

Lightspeed uses four reorder methods: Sales Curve, Force to One, Force to Zero, and Min/Max.

The Buying Guide recommends orders based on budget, history, and current availability, helping ensure optimal inventory levels.

Mobile App for Physical Inventory

The free app (iOS/Android) enables barcode scanning and inventory counts using smartphones or tablets, streamlining physical counts and minimizing errors from manual entry.

Reporting & Analytics

Reports like Part Invoice Analysis provide deep insights into cashier/salesperson performance, customer buying behavior, busiest times/days, and zip code trends.

Other powerful reports include:

Top Selling Parts

502 Exception Report (parts with issues like $0 prices or negative stock)

509 Obsolescence by Supplier Report (identifies slow-moving inventory)

Custom Reports for Targeted Marketing

Brian shares a custom-built report to identify customers who purchased a specific part during a date range, helpful for warranty, recall, or promotional outreach.

Text Marketing Integration

Lightspeed's Text Marketing tool enables targeted messaging campaigns based on customer data, sales history, vehicle make, etc., to drive retention and sales.

Reports like Customer Retention can identify non-returning customers and push follow-up promotions or surveys to re-engage them.

Permissions & Navigation

Many tools (e.g., Part Invoice Analysis, Customer Retention) require specific user permissions. Admins can enable access through the system's security settings.