Foundation Data Quality in ServiceNow and CSDM

In this video, Pekka Korpi, CEO of Qualdatrix, and Mikko Juola, Product Owner of Data Content Manager, discuss the importance of Foundation data in ServiceNow and how it can be improved using Data Content Manager.

Foundation Data in ServiceNow refers to the critical reference data that forms the basis for various processes and workflows within the platform. It includes essential background data such as users, groups, locations, and company structures. This data is shared between different processes, workflows, and configuration items, providing a common set of data elements that are integral to the functioning of ServiceNow.

In the context of the Common Service Data Model (CSDM), Foundation Data is considered one of the domains, representing the fundamental reference data supporting other platform aspects. Therefore, ensuring accurate and up-to-date Foundation Data is crucial for maintaining data quality, consistency, and efficient operation of ServiceNow processes and workflows.

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