Скачать или смотреть Beyond the Numbers: How Data Reliability Transforms Business | Episode 65

Marcia Daniel, Chief Client Officer at Ferrilli, explains why reliable data is the backbone of customer experience and growth. She connects NPS, CSAT, and help desk insights to business outcomes leaders can trust. Marcia shows how consistency and cybersecurity protect brand credibility and donor confidence. She closes with a blueprint for turning data into stories that align stakeholders.

00:01 Introduction to Marcia and episode focus
02:15 Client first philosophy across all industries
04:21 Proving CX value with real data internally
07:24 Adaptability in delivery and workforce expectations
09:14 Funding uncertainty and historical patterns
11:24 Why data reliability drives business outcomes
12:45 Design unbiased surveys to capture the truth
14:28 Cybersecurity programs for diverse institutions
16:28 Turn data into stories leaders trust most
19:35 Integrity achievements and authentic leadership takeaway

“Your data is going to tell you where your students are coming from, what their background is, if your curricula are on the right track with what you're offering, and what makes up that degree that you are awarding. It's going to tell you who you're weeding out and how you change that all the way through to the consistency in your data.” – Marcia Daniel

For more information, contact us at https://wow24-7.io/contact-us