Scaling the Customer Success Ladder: Secrets to Leadership Growth

In this insightful episode of SuccessEQ-Coffee Hours, we dive deep into the world of Customer Success leadership with our special guest, Manish M. With a decade of experience in the field, Manish shares his journey and provides valuable insights on how to grow from an individual contributor to a leadership role in Customer Success.

We talked about:

- The evolution of Customer Success over the past decade
- Identifying and seizing career-changing opportunities
- Transitioning from individual contributor to manager: challenges and strategies
- Effective ways to position yourself for senior leadership roles
- The importance of mentors and sponsors in career growth
- Identifying and nurturing leadership potential within your team
- The changing definition of Customer Success and its impact on business metrics
- Essential tools and skills for career advancement in CS
- Advice for CS professionals feeling stuck in their careers
- Future-proofing your CS career: skills to focus on for the next 5 years

Highlights include:

- The importance of data-driven and value-driven approaches in modern CS
- Strategies for skill development and cross-functional collaboration
- Insights from "High Output Management" for new managers
- The art of finding mentors and sponsors
- The growing importance of AI and storytelling skills in CS

Whether you're a CS professional looking to climb the career ladder or a leader aiming to nurture your team's potential, this episode offers valuable strategies and insights to help you succeed in the dynamic world of Customer Success.

More about Manish-
Manish is a Customer Success leader with over a decade of experience in scaling CS functions across diverse industries. As the current VP of CS at Toddle, he has witnessed the evolution of Customer Success from a product-focused role to a key driver of business metrics. Manish's journey from individual contributor to leadership positions has equipped him with valuable insights on career growth, team development, and the changing landscape of Customer Success. His passion for mentorship, data-driven strategies, and continuous learning makes him an ideal guide for CS professionals aiming to advance their careers.

His linkedin -   / manishm7  
Here is the Molly G article that he mentioned-
https://mollyg.substack.com/p/how-you...

#CustomerSuccess #CareerGrowth #Leadership #ProfessionalDevelopment