Case Assignment Rule in Salesforce

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In this video, we will talk about the Case Assignment Rule in Salesforce.

Here is the timestamp for your help.

-------------------- Case Assignment Rule ---------------------
00:00 Introduction
01:27 Create Queue for Case Object
04:06 Setup Case Assignment Rules
07:08 Modify the Support Settings for Case Default Owner
08:07 Modify Case Page layouts
08:56 Test the Case Assignment Rule

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