Workforce Optimization for Customer Service | Team performance

Demonstrates viewing team and agent performance data in Workforce Optimization for Customer Service.

Chapters:
00:00 Intro
00:22 Review team performance data
01:09 Review agent performance data

#servicenow #servicenowdemo #wfoforcustomerservice #wfolandingpage

Role required: sn_csm_wfo_workspa.manager 

This video was recorded in the Vancouver release.

For more information on team performance in Workforce Optimization for Customer Service, see:

ServiceNow product documentation:

Teams in Workforce Optimization for Customer Service: https://docs.servicenow.com/bundle/va...

ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...

ServiceNow Community:
https://community.servicenow.com/comm...

ServiceNow TechBytes Podcast:
https://www.servicenow.com/community/...

For general information about ServiceNow, visit: http://www.servicenow.com/