Getting Started with Nextiva Business Communication Suite

Meet the future of business communications in this deep dive into Nextiva Business Communication Suite.

Nextiva Sr. Solutions Delivery Manager Melissa Rafalski will show you how to get started with an integrated phone system, CRM, survey, and live chat platform.

Join our interactive Crowdcast to see how to use Nextiva's suite of business communication tools - Voice, CRM, Live Chat, and Survey - to simply and effectively manage your business, reach your customers, and increase revenue.

What You'll Learn

In this Crowdcast, Melissa Rafalski will show you how to set up Nextiva Voice, CRM, Live Chat, and Survey to run your business.

We will walk through the actual Nextiva platform and show you how to:

Create leads, contacts, and accounts.
Integrate your Nextiva phone system with your CRM.
Set up Live Chat on your website.
Survey your customers.

Plus much more.

Watch the full webinar here: https://www.crowdcast.io/e/getting-st...

We've also got the webinar timestamps here if you want to skim through:

0:00 - 4:32 Introduction
4:32 - 6:21 Nextiva Portal
6:21 - 9:20 Nextiva CRM (Customer Relationship Management)
9:20 - 12:33 Nextiva Call Pop (Recognize Customers When They Call)
12:33 - 17:35 Nextiva Live Chat
17:35 - 18:32 Filtering Contact and Account Field Views
18:32 - 19:47 Searching Nextiva CRM
19:47 - 22:22 Adding Notes and Alerts in Nextiva CRM
22:22 - 24:02 Associating Contacts with Accounts
24:02 - 25:09 Importing a Customer Database into Nextiva
25:09 - 30:40 Using Nextiva Surveys
30:40 - 35:11 Using Nextiva Analytics
35:11 - 37:20 Using Nextiva's Google Calendar Integration
37:20 - 39:16 Information about Nextiva Suites
39:16 - 41:28 Using Nextiva Email Macros
41:28 - 46:20 Customer Experience Score
46:20 - 47:53 Live Chat Triggers
48:11 - 54:05 Sales Pipeline Management
54:05 - 55:25 Sales Reporting and Forecasting
55:25 - 57:12 Conclusion