Intercom provides customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, with the ability to create personalized customer experiences using a low-code chatbot development platform.
Marquee customers: Amazon, Meta, Atlassian, Microsoft, Amplitude
Pricing: Based on seats and number of unique people reach per month
Awards: 2023 TrustRadius Best of — Live Chat category
Reviews (from Capterra):
Positive:
"Generally Intercom is a very good professional product. They have good support, good training materials and they are always releasing new features."
"The product once you get past the setting up and figure out everything on your own, is great and meets our needs. It's easy to chat with leads and customers and easy to install on any website."
"I liked how easy Intercom was to install, without needing Engineering help beyond the time it took to insert the widget. I can update the user experience to A/B test all through the application."
Negative:
"There is no API call to "archive the segment" despite that it was proposed a few years ago. Intercom offers one of the worst client libraries on the whole Github and they reject PR's."
"Also, a lot of Ad block tools catch Intercom as an ad and blocks it — thus creating inconvenience for end users having to choose between."
"Customer service is terrible and they just don't give two hoots about their customers. Constantly introducing new features but not actually fixing the main feature that someone would need."
2. Birdeye
Birdeye is a customer experience platform provider that deploys a suite of tools designed to help small businesses collect, manage and analyze customer feedback, as well as to generate insights that can be used to improve customer service, increase sales and improve efficiency.
Birdeye offers automated surveys, reviews and reputation management, helping businesses to build a positive image on social media and review sites. Additionally, Birdeye provides customer engagement and marketing automation tools including chatbots, to help businesses nurture relationships with their customers and drive more sales.
Marquee customers: Bekins Moving, RingCentral, Aspen Dental
Pricing: $299 per month and up
Awards: 2022 Capterra Shortlist — Multiple categories, 2022 TrustRadius Best of — Multiple categories
Reviews (from Capterra):
Positive:
"Experience has been great and support is super helpful. We will continue for a long time with BirdEye."
"I love the convenience of having your big players all in one spot. Ease of reading and responding to reviews."
"It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward."
Negative:
"Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK."
"The customer support is one of the worst that we have ever dealt with."
3. Appy Pie
Appy Pie is low-code/no-code application, workflow automation and chatbot development platform provider powered by ChatGPT-3. Appy Pie's chatbot builder is a no-code chatbot building platform that enables organizations to create chatbots similar to ChatGPT. The platform comes with pre-built templates that make it really easy for you to make your own AI chatbot in just a few minutes.
Appy Pie also provides third-party integrations with services such as Zoho CRM, Zendesk, Slack and Facebook Messenger. The chatbot builder also comes with an analytics dashboard for bot performance. The company also offers a range of services such as app marketing and support.
Marquee clients: None listed
Pricing: $9 per bot, per month and up
Awards: 2022 Capterra Shortlist – Multiple categories
Reviews (from Capterra):
Positive:
"I like everything … and the staff was wonderful at helping me with all my questions and overall."
"It is not that expensive, the design is beautiful and easy to edit, it has many very good plugins, and the customer service is excellent."
"When you have a team of people dedicated to help you move forward then the outcome is bound to be good."
Negative:
"However, the [SENSITIVE CONTENT HIDDEN] then came in and cleaned a lot up. The 10-30 Resubmissions did piss me off … Also, no phone support once you purchase."
"Every time it seeks for feedback, it’s irritating."
Mobile Monkey
Mobile Monkey is a mobile app development platform that enables users to create and deploy iOS and Android mobile apps with ease. It provides features like a drag-and-drop interface, customized UI/UX designs, a built-in analytics platform and more to help users create stunning mobile apps quickly and easily.
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