Скачать или смотреть What Are the Key Components of a Customer Journey Map?

Are you looking to master the art of customer journey mapping? This video breaks down the core components of an effective customer journey map, showing you exactly what you need to include to gain deep insights into your customers' experiences. Discover how to visualize every touchpoint and pain point for a truly customer-centric approach.

In this guide, you'll learn:
► Understand the foundational stages of a customer journey, from awareness to advocacy.
► Identify critical customer touchpoints across various channels and interactions.
► Learn how to pinpoint customer pain points and opportunities for improvement at each stage.
► Discover the importance of defining customer personas to tailor journey maps effectively.
► Gain insights into measuring the emotional state and satisfaction levels throughout the customer's path.


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