Скачать или смотреть Lessons from the Shop Floor | 90 Years of Retail Experience | Ashwin Gandhi

90 years of retail.
Four generations.
One simple belief - customer first, always.
In this video, I share the most important learnings from my 90-year retail journey as a 4th generation retailer and owner of Kohinoor. These lessons come from my grandfather, my father, my employees, my customers, and years of on-field experience.
This is not theory.
This is retail, lived every day.
Key Learnings I Share
• Why innovation must always start with customer needs
• How customer expectations shape business transformation
• Why discount-driven retail is not sustainable
• How trust, honesty, and reliability build legacy brands
• Why service matters more than short-term profit
• How systems, technology, and innovation future-proof retail

Stories from the Journey

• Building trust when marketing was only word-of-mouth
• Fulfilling customer commitments at any cost
• Growing from a 10-member team to 270+ employees
• Introducing computerized systems and centralized AC in 1992
• Investing in security tags, barcodes, and retail systems before they were common

What I Learned About People

• Customers don’t remember discounts - they remember care
• Owners must stay on the shop floor, not in cabins
• Teams are not costs - they are assets
• Delegation is the foundation of growth
• Genuine relationships drive long-term success

A Core Belief I Stand By

Retail is not about selling more.
Retail is about serving better.

Trust, service, and relationships are what have carried this business across generations.

Who This Video Is For

• Retail store owners
• Family-run business owners
• Second, third & fourth generation entrepreneurs
• Retailers building long-term, value-driven businesses

Why I’m Sharing This

What I have learned in 90 years of legacy, no school can teach.
Through stories, experiences, and honest conversations, I want to share these learnings with fellow retailers - and also learn from them.

This series will have insights, emotions, light moments, and real retail truths.

Stay Connected

If you believe retail is built on trust, people, and purpose, I invite you to be part of this journey.

Subscribe for experience-led guidance on:
Retail • Business Systems • Team Building • Customer Relationships • Legacy Growth

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