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Quantifying the Invisible Labor in Crowd Work
Carlos Toxtli, Siddharth Suri, Saiph Savage

CSCW'21: ACM Conference on Computer-Supported Cooperative Work and Social Computing
Session: Crowds and Data Work

Abstract
Crowdsourcing markets provide workers with a centralized place to find paid work. What may not be obvious at first glance is that, in addition to the work they do for pay, crowd workers also have to shoulder a variety of unpaid invisible labor in these markets, which ultimately reduces workers' hourly wages. Invisible labor includes finding good tasks, messaging requesters, or managing payments. However, we currently know little about how much time crowd workers actually spend on invisible labor or how much it costs them economically. To ensure a fair and equitable future for crowdsourcing, we need to be certain that workers are being paid fairly for all of the work they do. In this paper, we conduct a field study to quantify the invisible labor in crowd work. We build a plugin to record the amount of time that 100 workers on Amazon Mechanical Turk dedicate to invisible labor while completing 40,903 HITs. If we ignore the time workers spent on invisible labor, workers' median hourly wage was $3.76But, we estimated that crowd workers in our study spent 33% of their time daily on invisible labor, dropping their median hourly wage to $2.83. We found that the invisible labor differentially impacts workers depending on their skill level (master workers did 23% less invisible labor) and workers' demographics. The invisible labor category that took the most time and that was also the most common revolved around workers having to manage their payments. The second most time-consuming invisible labor category involved hyper-vigilance, where workers vigilantly watched over requesters' profiles for newly posted work and vigilantly searched for labor. We hope that through our paper, the invisible labor in crowdsourcing becomes more visible, and our results help to reveal the larger implications of the continuing invisibility of labor in crowdsourcing.

DOI:: https://doi.org/10.1145/3476060
WEB:: https://cscw.acm.org/2021/

Pre-recorded presentations of CSCW 2021