Скачать или смотреть Soft Collection 101 Friendly Payment Reminder Call Realistic Simulation

In this audio simulation, you will listen to a Soft Collection call, which is the first and least aggressive stage of the collections process.

The goal of a soft collection call is not to pressure or threaten the customer, but to:

Politely remind them about a pending balance

Maintain a positive customer relationship

Offer flexible payment options

Encourage voluntary payment

🔍 What to Pay Attention To

The friendly and calm tone used by the agent

How the agent acknowledges the customer’s situation

The use of simple payment options instead of demands

Clear communication without legal or negative language

🎯 Key Learning Objective

By the end of this audio, students should understand how:

Soft collection builds cooperation instead of resistance

Empathy and clarity increase the chances of payment

Giving options helps the customer feel in control

This type of call is commonly used for:

Early-stage delinquency

First payment reminders

Customers with a good payment history

🎧 Listen carefully and think:
👉 What did the agent do to keep the conversation positive and effective?

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