Скачать или смотреть How to Train Critical Thinking and Problem-Solving Skills | The Peak Experience

Critical thinking is essential for customer support agents to deliver personalized, high-quality service. In this episode, Lizzy Yee, Senior Learning and Development Manager, speaks with host Hannah Steiman, President of Peak Support, about actionable strategies for fostering critical thinking and problem-solving skills within teams in the outsourcing industry.

🔍 Key Topics Covered:

Emotional Intelligence: How self-awareness and emotional intelligence prepare agents to tackle complex customer service challenges.

Interactive Training: Leveraging case studies and workshops to enhance agent decision-making and adaptability.

Leadership Development: Equipping leaders in BPO companies to guide their teams in delivering exceptional customer experiences.

This video is a must-watch for professionals researching methods to improve customer support quality and empower agents to excel in outsourcing environments.

🎧 Watch now to elevate your team’s critical thinking and problem-solving skills!

#BPO #CustomerService #CustomerExperience #CriticalThinking #AgentTraining #ProblemSolving #PeakSupport