Скачать или смотреть How to Set Call Center SMART Goals - Boost Focus and Performance

Clear, focused goals are the foundation of a high-performing call center - and SMART goals make them achievable.

In this video, learn how to set Specific, Measurable, Attainable, Relevant, and Time-Based goals that drive results for agents, teams, and customer experience.

🎯 What you’ll learn:

• What SMART goals are and why they work in call centers
• How to set goals that align with QA and business objectives
• Examples of SMART goals for agent performance and CX
• Tips for tracking progress and staying accountable
• How goal setting improves engagement, clarity, and outcomes

A goal without a plan is just a wish - SMART goals turn strategy into action.

🔗 Read the full blog for goal-setting insights:
https://www.scorebuddyqa.com/blog/whe...

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