Idea 24: Make it easy to buy | 25 Small Business Marketing Ideas & Tips for 2025

Small Business Marketing Ideas for 2025 – Idea #24: Customer Experience Mapping

Want to know what makes customers keep coming back? It’s not just great products—it’s a great experience.

In this episode of our 25-part video series on small business marketing ideas for 2025, we’re diving into Customer Experience Mapping—a strategy that helps you understand every step your customers take, from discovery to purchase and beyond.

Why does this matter?

Businesses that focus on improving the customer journey see:

80% higher sales.
Increased customer loyalty.
And fewer drop-offs during checkout or sign-ups.
What’s in this video?

How to map your customer’s journey step-by-step.
Common frustration points that cause people to leave—and how to fix them.
Simple tweaks to boost satisfaction and increase repeat sales.
Watch the video to learn how to give your customers an experience they’ll love!

👉 Ready for more small business marketing tips? Check out the full blog https://grownomics.com.au/25-game-cha...


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