OmniChannel In Salesforce with Examples - 2020

Описание к видео OmniChannel In Salesforce with Examples - 2020

In this video, we will go through.
1. What is OmniChannel
2. How omnichannel helpful in cases/lead/custom object assignment to agents.
3. Difference between Omnichannel and without Omnichannel with scenario.
4. Types of Routing in Omnichannel.
5. How to configure Omnichannel.
6. Omnisupervisor

Live Web Chat:    • Live Web Chat Salesforce Lightning  
Case Management:    • Case management with Real time scenarios  

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