Summary - About Performance Management Operating System in Action
This section provides a detailed breakdown of the Performance Management Operating System, a crucial structured approach for achieving operational excellence and strategic goals.
The Performance Management Operating System is a continuous cycle built around a series of interconnected elements: Forecasting, Planning & Scheduling, Execution, Implementation, Follow-up, Evaluation, Reporting, and Support.
The Performance Management Operating System Cycle: A Quick Overview
1. Forecasting is the foundation, using data-driven insights - long-term (3+ years) or could be short term as well - to predict future demand and resource needs. It incorporates key elements such as Data Collection, Risk Forecasting, and Accuracy Measurement.
2. Planning & Scheduling transforms forecasts into actionable strategies and detailed timelines. Planning encompasses Long-Term (Strategic), Medium-Term (Tactical), and Short-Term (Operational) goals.
Scheduling then ensures efficient resource utilization across daily, weekly, and bi-weekly frequencies.
3. Execution, Implementation, and Follow-up is the phase where plans are put into action, monitored, and adjusted.
This critical stage involves task allocation, efficient resource use, problem resolution, and maintaining accountability.
4. Evaluation, Reporting, and Support closes the loop.
Reporting collects and analyzes data (KPIs, Financials) to provide insights.
Evaluation assesses performance against objectives, utilizing Cost-Benefit Analysis and Stakeholder Feedback.
The resulting data feeds back into the next Forecasting and Planning cycle, ensuring Continuous Improvement.
Beyond the Structure: Culture, Attitude, and Behavior
The Performance Management Operating System Cycle’s success is not just about processes and tools; it hinges on people.
This section also explores the intangible elements that make the system thrive:
Company Culture: Promoting a continuous improvement mindset, accountability, and collaboration.
Working Attitude: Fostering a proactive, disciplined, and solution-driven approach among employees.
Performing Management Behaviors: Ensuring managers enforce policies, coach, and lead by example through clear communication and data-driven decisions.
Next,
We will investigate into the elements that structure the entire system:
A more detailed breakdown of the operating system's structure and its associated elements can be found on this lesson.
For a better overview and understanding, we've also attached the analysis tool for “Conceptualizing a Performance Management Operating System.”
… and …
There is much more to explore, so please follow this lecture and our course to earn an online Professional Certificate.
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