Скачать или смотреть Boardroom Insights: Elevating Customer Success in SaaS

In this engaging fireside chat, Dave Blake and Brett Queener offer a candid look at customer success through the lens of board members and investors.

Brett, a seasoned board member at numerous SaaS companies and a managing partner at Bonfire Ventures, shares the strategic importance of customer success in driving sustainable revenue, reducing churn, and improving product-market fit.

This conversation digs into the critical role of customer success in shaping a company’s future, including how to gain board buy-in, align teams around customer outcomes, and balance financial efficiency.

Key insights include:
How board members assess the impact of customer success on business growth
The importance of tying customer success metrics to overall company health
Why companies should invest early in customer success to avoid future churn
The board’s view on over-engineering vs. back-to-basics success strategies - Real-world examples of how top CS leaders influence product, sales, and the C-suite

Whether you’re a SaaS leader or CS professional, this fireside chat offers actionable strategies to gain executive alignment and drive lasting customer success.