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Avianca Airlines Cancellation and Refund Policy – Complete Guide for Passengers

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Introduction

Avianca Airlines is a leading Latin American airline offering flights across South America, the Caribbean, North America, and beyond. While planning your trip, unexpected situations may arise where you need to cancel your flight or request a refund. Understanding Avianca Airlines’ cancellation and refund policies ensures travelers can handle such situations efficiently without unnecessary stress or charges.

Overview of Avianca Airlines Cancellation Policy

Avianca Airlines has structured cancellation policies that depend on the type of fare purchased. Refundable tickets generally allow cancellations with a full or partial refund, while non-refundable fares may only provide travel credits. Reviewing fare conditions at the time of booking is crucial to avoid surprises if plans change.

24-Hour Risk-Free Cancellation

For tickets booked at least seven days before departure, Avianca Airlines allows passengers to cancel within 24 hours for a full refund. This 24-hour window gives travelers the flexibility to correct accidental bookings or sudden changes in plans.

Refundable vs Non-Refundable Tickets

Refundable tickets are eligible for cash refunds or rebooking credits if canceled according to fare conditions. Non-refundable tickets generally do not offer cash refunds, but Avianca may provide travel credit for future use. Travel credits usually have an expiration date, so timely utilization is recommended.

Flight Cancellations by Avianca Airlines

If Avianca cancels a flight or significantly changes the schedule, passengers are typically entitled to a full refund, regardless of ticket type. Notifications are sent via email or SMS, with detailed instructions on claiming refunds or rebooking.

Refund Processing Timeline

Approved refunds are processed back to the original form of payment. Credit and debit card refunds may take several business days to reflect in the account. Travel credits, when issued, are often applied more quickly and can be used for future travel.

Voluntary Cancellations

Passengers who choose to cancel voluntarily may face different rules depending on the ticket type. Some fares include cancellation fees, while others allow a portion of the ticket value to be retained as credit. Always check the fare rules before proceeding.

Flexible Ticket Options

Avianca offers optional flexible fares for passengers seeking extra flexibility. These fares allow changes or cancellations with minimal fees. While flexible fares do not always guarantee a cash refund, they help minimize financial loss due to unexpected changes.

Special Circumstances and Refunds

In cases of serious illness or other exceptional situations, Avianca may review refund requests individually. Documentation may be required, and approval is not guaranteed. These situations are handled separately from standard cancellations and may take longer to process.