KPIs: If you can’t measure it, you can’t manage it

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about key performance indicators (KPIs). KPIs for a laboratory department should include outreach-specific KPIs, which can be used to support process improvement efforts and communicate the value and success of an outreach program. During the discussion, they cover:

• Why KPIs are important to the laboratory.
• Specific KPIs for outreach that can be particularly meaningful.
• How KPIs can be applied to process improvement initiatives to impact patient care.