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Customer Experience Trends 2023 Report 👉 https://zdsk.co/cxtrends2023

Customers want fluid, natural conversational experiences in which they are in control – they can choose where the conversation goes across channels as well as when the conversation pauses and resumes. Businesses are building a more fluid CX, especially as a majority of consumers would spend more with companies that allow them to start a conversation on one channel and pick it up on another – without needing to repeat themselves.

Zendesk CTO Adrian McDermott and Sr. Director Teresa Haun join host Jay Baer to discuss the latest CX trends.

Timestamps:
0:00 - Intro
0:26 - Inbound customer service requests
1:21 - Modern communication impacting CX expectations
1:52 - Brand tone/guidelines
2:21 - Conversational experiences solving problems


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