Скачать или смотреть How to Measure Customer Education's Impact on Retention

Are you ready to dive into the mystical world of customer education? In this webinar, Customer Success and Customer Education leaders from Vitally, WorkRamp, and Productboard discuss the impact of education on customer retention and its pivotal role in ensuring your customers get the most value out of your solution.

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00:00 Welcome!
03:36 Panel introductions
07:57 Why customer education is crucial in scaling Customer Success operations
13:45 Best practices for building an academy center
27:29 How to operationalize and measure customer education's impact on customer success
34:12 Q&A
43:15 Additional resources

This webinar is hosted by Vitally's Director of Demand Generation, Hally Darnell, and features the following CS education experts:
Kelly McNamee, Head of Customer Education @ Productboard
Whitney Priest, VP of Customer Success @ WorkRamp
Rachel Sheldon, Product Marketing Manager & Customer Education Lead @ Vitally

To learn more about Vitally, visit https://www.vitally.io