Unlocking Customer Success: Real-World Applications of AI & Big Data - Use Cases and Getting Started

Opening keynote from CUSTOMER EXCELLENCE MENA
SUMMIT 2024 in Dubai, November 2024

In today’s rapidly evolving business landscape, leveraging Artificial Intelligence (AI) and Big Data is crucial for achieving customer success. This presentation delves into practical applications of AI and Big Data, offering insights into overcoming common implementation challenges. We explore the significance of Master Data Management (MDM) in ensuring data accuracy and consistency, and demonstrate how AI agents can enhance customer service efficiency. By identifying specific pain points and applying targeted AI solutions, businesses can unlock new opportunities for growth and customer satisfaction. Join us as we navigate the journey from data chaos to clarity, providing actionable strategies for integrating AI and Big Data into your operations.