Ep.46UNCUT:What 2025 Has In Store For Dealerships w/Tom Fennen & Kyle Newsom of Visperio Performance

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Summary
In this conversation, the co-founders of Vesperio Performance discuss the evolving landscape of dealership management, emphasizing the importance of focusing on fixed operations, proactive management, and employee development. They highlight the challenges of forecasting in a changing economic climate and the impact of turnover on dealership performance. The discussion also covers the need to optimize customer experience and retention rather than simply increasing traffic. In this conversation, the speakers discuss the importance of setting teams up for success through effective training and support systems. They share real-world stories that highlight the challenges and successes of implementing training programs in dealership environments. The conversation emphasizes the need for accountability and engagement in training, as well as the unique value that Vesperio's training program offers to new managers and employees. The speakers also touch on the significance of data-driven decision-making and the importance of providing resources that empower managers and employees to improve performance.


Takeaways
The shift back to fixed operations is crucial post-COVID.
Communication between departments is key for efficiency.
Proactive management can prevent reactive chaos in dealerships.
Forecasting should consider both data and human resources.
High turnover rates impact dealership performance significantly.
Employee development is essential for retaining talent.
Customer lifetime value should be prioritized over immediate sales.
Optimizing existing traffic is more beneficial than just increasing volume.
Celebrating achievements in current roles is important for morale.
A strong development pipeline is necessary for future leadership. Setting your team up for success is crucial.
Intentions may be good, but execution matters more.
Support and training are essential for new managers.
Real-world stories illustrate the impact of training.
Engagement and accountability drive training success.
Vesperio empowers managers to lead effectively.
Data-driven insights can reveal performance gaps.
Training should not be a mere checkbox exercise.
Resources provided in training help bridge execution gaps.
Self-sustainability is the ultimate goal for teams.

Music:
Reveille-Give It To 'Em
Reveille-In & Out
Ian Kelosky-Love On The Road
Reveille-Perseverance

This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/