Скачать или смотреть CX Consultant Jeff Sheehan Interview Holly Beeston Customer Experience Douglas Jackson Recruitment

Holly Beeston from Douglas Jackson Recruitment speaks with Jeff Sheehan, Customer Experience Consultant about the challenges and opportunities facing customer experience at this time.

Jeff Sheehan is a Customer Experience Consultant with experience across both the US and UK markets, with experience gained with organisations including apple and Motorola, Jeff shares his thoughts on how best to align CX strategy and teams to deliver brand promises.

Jeff talks about a misuse of NPS, improving customer experience, aligning with your brand promises, the ease of doing business or net easy. Brands who have not read the tone of the customer.

Douglas Jackson Recruitment Consultants and Executive Search firm, helping customer led organisations and leaders to recruit Directors, Head of Department, Managers and Subject Matter Experts for Customer Service, Contact Centre, Customer Experience, Customer Success, Customer Strategy, Customer Transformation, Customer Planning, Customer Programmes, Customer Insight, Business Planning, Resource Planning, Customer Change, Data, MI/BI, Customer Intelligence.