Скачать или смотреть Call Transfer - Normal Call Transfer | facetone

How to do a regular call transfer to an agent?

*Select the agent from conversational panel (Chat)

*Click on the call button of the particular agent which will give you the extension number.

*Click more on the dial pad and the click transfer button.

*Once the particular agents get connected with each other, they will be on call while the customer will be on hold.

*When the first agent disconnected from call the second agent will connected with the customer.

#call #transfer #facetone #duo #agent

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