Скачать или смотреть Part 4 – AI-Powered ITIL Knowledge Management | Gfacility

In this episode, we explore how Gfacility transforms ITIL knowledge management from static documentation into a living, self-improving system.

Traditional IT knowledge bases quickly become outdated or ignored — but AI changes that.
By combining ITIL 4 best practices with intelligent automation, Gfacility keeps your knowledge base accurate, relevant, and connected to real incidents, problems, and changes.

See how AI:

Suggests proven fixes before a ticket is even created

Keeps articles updated automatically based on usage and results

Connects every record across incidents, problems, and changes

Builds a continuously improving knowledge loop for your IT organization

👉 View our other episodes to see how AI connects every process - from triage to problem, change, and knowledge - turning ITIL best practices into effortless, automated reality.

#ITIL #AIautomation #KnowledgeManagement #Gfacility #ServiceManagement #ITSM #AIinIT