Скачать или смотреть The Top 10 Identity and Access Management IAM Best Practices

The identity and access management IAM process governs the management of user identities and user access to resources within an organization. A Help Desk plays a big role in the identity and access management process. Help Desk agent's job duties include managing user identities, resetting passwords, and provisioning access to resources. This video covers the Top 10 Identity and Access Management IAM Best Practices.

A mature Help Desk will have a formal identity and access management process. There will be procedures based on security controls to ensure the process is secure. The Help Desk agents will follow the processes step by step. The identity and access management process and procedures followed by the Help Desk must also be auditable. Reviews and audits of identity and access management are very common for a mature Help Desk.