Скачать или смотреть Trust, Technology, and Transformation in Claims | Jocelyn Brown, Wisedocs

At ITC Vegas 2025, Jocelyn Brown, SVP of Customer Success at Wisedocs, shares her perspective on how trust, technology, and transformation intersect as AI reshapes customer confidence in claims document processing.

In this individual interview—part of Wisedocs’ broader market sentiment series produced in partnership with Insurance Knowledge Hub and Alchemy Crew Ventures—Jocelyn discusses the evolving role of AI in claims, the importance of human oversight, and why insurers should evaluate claims documentation platforms that employ responsible AI with human-in-the-loop models to maintain accuracy, accountability, and trust.

This conversation references insights from Wisedocs’ latest research, 2025 Survey Report: AI in Claims and the 4× Trust Effect of Human Oversight, which highlights the measurable trust gains achieved when human expertise is embedded into AI-driven workflows.

Download the full report: https://hubs.ly/Q03Y32HZ0
This interview offers a practical, customer-centric perspective on how insurers can balance innovation with trust as claims technology continues to evolve.