#35 The UX Formula for the Financial Industry

The episode explores UXDA's formula for boosting customer engagement in the banking industry. Learn how UX design enhances product quality, design thinking reshapes business models, and added value boosts market impact—all driven by an experience-centric approach. With examples from brands like Apple and Samsung, discover how focusing on emotional connections and customer journeys can elevate brand success and profitability, as demonstrated by UXDA's impressive Net Promoter Score.

Find out:
1. How does the "experience economy" reshape traditional business models?
2. What key elements define UXDA's formula for customer engagement?
3. How do product quality, design, and value drive exceptional customer experiences?

Read the full article on UXDA's blog: 
https://theuxda.com/blog/financial-ux...


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