Скачать или смотреть CX-News.com Jan 29, 2026 - Zendesk Unified Nav, Ada x Medallia, Channel Expansions

Zendesk released unified navigation, standardizing their interface across Support, Admin Center, WFM, QA, and AI agents. Ada and Medallia announced a partnership connecting voice-of-customer intelligence directly to AI agent workflows. Pylon continues expanding channel support with SMS. Plus updates from Linear, Plain, Pluno, Attio, Freshworks, Notion and Dixa.

January 29, 2026 - CX-News Headlines

0:00 Introduction
1:22 Zendesk
2:15 Linear
2:36 Ada and Medallia
3:07 Plain
3:26 Pylon
3:39 a side note for CX Leaders
4:00 Pluno
4:20 Attio
4:45 Freshworks
5:04 Notion
5:25 Dixa
5:38 Outro
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