Скачать или смотреть How often should customer service performance goals change?

Setting the right performance goals for your customer service team is crucial, but knowing when to adjust them can be just as important. This video explores the dynamics of customer service goal setting and why flexibility is key.

In this video, we'll cover:
► Understanding the factors that necessitate changes in customer service performance goals.
► Balancing stability with adaptability in goal-setting for optimal team motivation.
► How external market shifts and internal operational changes impact goal relevance.
► The best practices for reviewing and revising customer service objectives effectively.


#CustomerServiceGoals, #PerformanceManagement, #CustomerFirstLeadership, #BusinessStrategy, #TeamLeadership