Скачать или смотреть How Do I Handle Angry Or Upset Customers On The Phone? - Customer Support Coach

How Do I Handle Angry Or Upset Customers On The Phone? Handling angry or upset customers on the phone can be a challenging experience for anyone in customer service. In this informative video, we will provide you with practical strategies to manage these difficult conversations effectively. We’ll cover essential techniques such as active listening, maintaining a calm tone, and using positive language to diffuse tension. You’ll learn the importance of personalizing interactions by using the customer’s name and how sincere apologies can validate their feelings.

Additionally, we’ll discuss how to take ownership of the call, ensuring that customers feel supported in their concerns. It’s important to know how to handle situations where the conversation may become abusive, and we will guide you on how to respond while adhering to your company’s policies. Throughout the video, we will emphasize the significance of tone and clarity in communication, as these factors can greatly influence the outcome of the call.

Join us for this valuable discussion that will equip you with the skills needed to turn challenging customer interactions into positive experiences. Don't forget to subscribe to our channel for more helpful tips and techniques on customer service excellence!

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About Us: Welcome to Customer Support Coach! This channel is dedicated to equipping you with essential customer service tips and strategies that enhance your skills in effective communication, handling customer complaints, and mastering call center best practices. Join us as we cover topics like conflict resolution, email and chat support, and customer retention strategies, all aimed at improving customer experience management and satisfaction metrics.