Скачать или смотреть Working within client capabilities | Victorian Law Week

The law can feel inaccessible. There are many systemic and intersectional factors that may affect someone’s ability to successfully access justice, we call this their ‘legal capability.’

So, if we don’t have data for these attributes, how can we truly identify and address gaps?

Legal capability is a core element to the Victoria Law Foundation’s Public Understanding of Law Survey (PULS), looking at how people see, understand, and engage with the law. When looking at how this data is applied in practice, Eastern Community Legal Centre’s intake and triage approach is a great example – considering capability, tailoring services to needs, and creating a sustainable approach with room to grow.

We sat down with Eastern CLC to discuss legal capability, and how better data can improve service.

Panelists:

Donna Askew, Director of Partnerships and Community Development, Eastern CLC

Chalita Ugrinovski, Quality and Evaluation Manager, Eastern CLC

Prof Nigel J. Balmer, Research Director, VLF

Dr Hugh M. McDonald, Principal Researcher, VLF