Скачать или смотреть NICE CXone Tutorial 2025 | How to Optimize Cloud Contact Center Operations

📞 Ready to transform your customer support with NICE CXone? In this complete 2025 beginner’s tutorial, we walk you through how to set up, manage, and optimize your cloud contact center operations using NICE CXone.

🔍 What You’ll Learn:
✅ Introduction to NICE CXone Dashboard
✅ How to set up call flows (IVR, ACD)
✅ Add & manage agents and roles
✅ Real-time and historical reporting tools
✅ Workforce management and forecasting
✅ Using Quality Management and Analytics
✅ Omnichannel setup (voice, chat, email, SMS)
✅ Performance monitoring & agent coaching
✅ AI and automation features in CXone
✅ Integration with CRM (Salesforce, Zendesk, etc.)

🛠 Features Covered:
Call Routing & IVR Design

Workforce Optimization (WFO)

Quality Assurance Tools

Omnichannel Engagement

CXone Analytics

Agent Desktop Experience

Contact Center KPIs

💼 Best For:
✔️ Contact center managers
✔️ Customer experience teams
✔️ Support & service operations
✔️ CX analysts and supervisors
✔️ Enterprise call centers & BPOs

🎓 Bonus:
💡 Includes real-time dashboard views, best practice tips, and setup walkthroughs to help reduce call wait time and increase customer satisfaction!

🔔 Don’t Forget:
👍 Like the video
💬 Share your CX questions below
🔔 Subscribe for more CX & cloud contact center tutorials