Скачать или смотреть How to Hire a Client Success Manager That Actually Keeps Clients

Visit www.paired.so/ythirecsm to book a free call and learn how we can help you hire a Client Success Manager overseas.

If you're handling every client check-in, support email, and renewal yourself, it can start to get overwhelming. A good Client Success Manager helps take that pressure off. They keep clients engaged, catch issues early, and make sure people feel supported throughout the customer journey.

In this video, we walk through what a strong CSM actually does, how to find someone who fits your business, and how to set them up for success. We’ll also cover how to interview candidates and what to look for beyond the resume.

Hiring overseas can give you access to experienced professionals who’ve worked with international teams and understand how to support clients across different time zones. It’s a great option if you’re looking to scale without adding more stress to your day.

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Erin & The Paired Crew

Video Chapters:
0:00 - Introductions
0:41 - Why This Role Really Matters
1:37 - What to Look for in a Great CSM
3:25 - Where to Find the Right People
4:46 - How to Interview CSMs Like a Pro
5:45 - How to Set Them Up for Success
6:58 - What Happens When You Get This Right
10:07 - Let's get Paired!