Скачать или смотреть How Travelopia improved customer wait time from 24 hours to instant with GenAI

By introducing GenAI to their Travel Coordinator service, Travelopia has reduced response times and enhanced the quality of information available to customers.

Travelopia wanted to improve customer experience by enhancing communication between travel coordinators. Customers were waiting 24 hours on average for an answer to their travel queries. Recognising the potential of AI, Travelopia wanted to implement a chatbot for use by their travel coordinators to reduce this delay and looked to Equal Experts for support.

Using an existing chatbot as a basis, we modified and added to the data available, retaining the original format. The chatbot functions similarly to ChatGPT, instantly retrieving information and providing links to relevant documents needed by the coordinator when a customer has an inquiry.

We were able to roll out a pilot version to a small number of coordinators within seven days. After only a few weeks the entire team of Travel Coordinators were using this solution. It has reduced customer waiting times from 24 hours to instant, enhanced the quality of the information provided and has set the stage for further implementation of GenAI within Travelopia.

Find out more about this project on our website https://www.equalexperts.com/case-stu...