Скачать или смотреть What are KRA & KPI, its importance

The video explains about KRA - Key Result Areas & KPI- Key Performance Areas & and their importance in an organization.

Key Result Area (KRAs) are the primary responsibilities of an individual i.e the core area for which a person is accountable.
KPI (Key Performance Areas) are the criteria by which the accomplishment of KRAs is measured.
KRAs, aren’t necessarily tracked with results or results-focused metrics. But, they do describe broad areas of responsibility.
While KPIs include indicators for gauging how well an organization or business unit is doing such as customer satisfaction, revenue, employee engagement, etc.


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